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Average first response
< 24h
Weekdays 09:00–18:00 CET
Resolution time (P1)
< 48h
Critical incidents
Resolution time (P2)
< 5d
Non‑blocking issues
Coverage
EU / ADGM
Regulation‑first
Contact
Choose a team
Service Levels
Targets and coverage
Channel
Target
Hours
Notes
Support Portal / Email
<24h first response
Mon–Fri, 09:00–18:00 CET
Priority to P1 tickets
Incident (P1)
<2h acknowledgement
24/7 monitoring
Hotfix or rollback
Partnerships / Press
<48h reply
Business hours
May require scheduling
FAQ
Quick answers
Who can invest on Monolith?+
Professional/qualified investors per MiFID. Eligibility and allowlists apply.
How do RFQs work?+
You submit a Buy/Sell request; venues quote and you confirm. Settlement EUR T+2 in the MVP.
What documents are required for KYC?+
Valid ID, proof of address, and (if entity) corporate documents. Source of funds may be requested.
Is custody supported?+
Phase 2 roadmap with banking/custody partners. MVP supports wallet connect + recordkeeping.
How are fees charged?+
Issuance 1.5–2.0%, trading 0.5–0.75%, and subscriptions for compliance (see Pricing).
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